ACS is a global leader in business process and information technology services.
ACS is a global leader in business process and information technology services. Our clients tell us that we are responsive, flexible, reliable, and that we do whatever it takes with honesty and integrity to get the job done right. That hard-working culture has been fundamental to our success since our founding in 1988. Putting the client first has allowed ACS to become the pacesetter in business process and information technology services – spanning the globe, pioneering new products, acquiring capabilities, and reaching millions of people with better operating solutions.
We’re a $6.5 billion FORTUNE 500 company with 76,000 professionals supporting thousands of multinational corporations and government agencies in over 100 countries from 500 locations. We bring innovative offerings for Finance & Accounting, Human Resources, Information Technology, Transaction Processing, and Customer Care to our clients in Government, Communications, Manufacturing, Retail, Financial Services, Healthcare, Education, and Transportation.
This depth of experience and breadth of capabilities delivers a competitive edge to ACS clients – giving them the flexibility and scalability to align human and capital resources with their business strategy. ACS simply manages our client’s operations – no matter what platform or process – with a global infrastructure and workforce, experienced field administration, and proprietary technologies, processes, and procedures that assure reliability, cost savings, improved performance, business continuity, security, and practical innovation.
Philosophy:
A Message from Lynn Blodgett, ACS CEO
Darwin Deason founded Affiliated Computer Services (ACS) in 1988 on principles. Those core values are client-first, hard work, persistence, keeping promises, taking care of each other, and finding creative solutions to real-world business challenges.
Our driven, knowledgeable, practical people make ACS different from our competitors.
When given the opportunity to show what we can do and how well we do it, clients almost invariably hire and stay with us. In fact about 95% of our contracts renew. Clients like our people and the straight-forward approach we take to solving their operational issues.
I want people to see us for who we are—operations experts that deliver on our promises to our clients. In fact, every attribute below is how our clients, and the advisors in the market, describe ACS. We’re proud to be the world’s leading operations partner.
Community:
ACS supports our employee initiatives to participate in local activities. ACSers frequently identify a local organization, charity, or need and then work together to donate their time, energy, and resources. By acting locally, employees extend our corporate philosophy to give a solid foundation to build and improve their lives, whether it’s developing life skills or providing access to services that lead to a safe and healthy lifestyle.
ACS is a socially responsible company, primarily focused on inner-city youth, education, technology, literacy, and diversity.
Recognition:
"ACS has become an integral part of the General Motors team by providing a broad range of Finance and Accounting services. They have a strong understanding of our business, our culture, and the way we operate. That is why GM works with ACS in so many critical capacities today."
Delle ZurSchmiede, Executive Director Financial Shared Services, General Motors
"At MetLife, we process tens of millions of claims each year – millions per month. With its advanced, proprietary technologies, ACS processes MetLife claims online in seconds, rather than days. The process results in significant savings in time, effort, and money... and ACS passes on those savings to MetLife."
Carlos Creamer, Vice President Strategic Operations, MetLife
"ACS understands the government marketplace. They understand the dynamics and sensitivities of public service, and they work exceptionally well in our environment. We have a great working relationship."
Michael Lapolla, Executive Director, New Jersey Turnpike Authority
History:
The Beginning
Mr. Darwin Deason launched Affiliated Computer Services, Inc. (ACS), as a bank data processor in 1988. Then ACS acquired the data processing and electronic funds transfer operations of First Texas Gibraltar expanding into more and diverse services offered. ACS expands out of banking services when it signed a 10-year data processing outsourcing contract with Southland Corp. (7-Eleven). In 1995 ACS becomes a public company and divests bank data processing. By FY1996 ACS became the fourth largest commercial outsourcer in the U.S.
FY 1996
Acquired Unibase and Genix, expanding geographic reach and BPO/ITO capabilities.
Revenue $397 million and 4,500 employees.
FY 1997
Acquired CDSI, entering government systems and integration market.
Revenue $625 million 6,100 employees.
FY 1998
Pioneers BPO adding diverse vertical expertise through acquisitions.
Revenue $1.2 billion and 8,700 employees.
FY 1999
Earned FORTUNE 1000 ranking.
Revenue $1.6 billion and 12,000 employees.
FY 2000
Set goal to be leading BPO company.
Revenue $1.9 billion and 18,400 employees.
FY 2001
Recognized global BPO provider.
Revenue $2.1 billion and 26,000 employees
FY 2002
Acquired IMS becoming a top IT services provider to state and local governments. BPO revenues doubled year-over-year. Global footprint expands significantly.
Revenue $3.1 billion and 32,100 employees (one-third outside U.S.)
FY 2003
Achieved FORTUNE 500 status. Merged BPO and ITO operations securing new business. Supporting clients in 100 countries.
Revenue $3.8 billion and 41,700 employees
FY 2004
Becomes largest multidomain BPO services provider in the world. Divested majority of federal business and acquired additional commercial operations.
Revenue $4.1 billion and 46,200 employees
FY 2005
Expands HR services and healthcare IT consulting capabilities through strategic acquisitions.
Revenue $4.4 billion and 52,000 employees
FY 2006
Increased global footprint and public transportation vertical capabilities. Bolsters learning solutions strengthening end-to-end HRO offerings.
Revenue $5.4 billion and 58,000 employees
FY 2007
Added SAP integration capabilities to IT services portfolio. Extended health and human services competencies.
Revenue $5.8 billion and 60,000 employees
FY 2008
Strengthens global ITO presence by expanding base of European operations. International footprint grows to 39 Centers of Excellence. Enhanced transportation solutions capabilities.
Revenue $6.2 billion and 64,000 employees
FY 2009
Celebrates 20th Anniversary. Expands Customer Care capabilities through its acquisition of Multivoice and e-Services.
Revenue $6.5 billion and 76,000 employees
